Frequently Asked Questions
Treat Questions
Are your treats ok for young puppies or kittens?
Yes! All of our Chompers make excellent treats for pets of all ages. We only use ingredients that you would eat and we do not use preservatives or any additive that would be harmful to your kitten or puppy.
My senior dog/cat has no teeth, what do you recommend?
The beef and turkey flavours are softer than the chicken and sweet potato options, however you can re-hydrate any of the Chomper treats by soaking them in a small amount of milk, water or gravy for between 15 minutes and an hour. The treats should then be soft enough for your senior pet to enjoy.
Do you have any of your treats last a long time?
Mostly our Chompers get chomped up pretty quickly!! A great idea to make them last longer is to place them inside enrichment toys like Kongs and treat balls so your pet has to work a little harder to get the goodies rather than just scoff them down quickly!
How many treats should I give a day?
That is entirely up to you and your pet, and will depend on their age and their weight. The Chompers are quite low in calories however, they should be treated as a treat and not as a meal.
What is the difference between the cat and dog treats?
The only difference between the KittyCat treats and the other Chompers is the size of the treats. The cat options are a smaller kibble size, while the dog versions are small strips. Any pet can eat any flavour and in fact lots of new puppy owners like using the KittyCat treats as training rewards.
How should I store the treats?
We recommend storing your Chompers in the refrigerator in their own container. This will keep the treats fresher for much longer, and will also keep ants away. Treats stored in the fridge should easily last 6 months.
My dog is allergic to chicken/poultry/beef. Do you have any treats that would be suitable for them to enjoy?
The Salmon & Sweet Potato Jerky Chompers are very popular and are suitable for many pets with allergy restrictions. However, it is extremely important to note that they are made using the same utensils and appliances as the other treat flavours so it will depend on the severity of the allergy as to whether this is a viable option for your pet. In instances of very severe allergic reaction I always recommend making your own treats so you can be 100% sure of all ingredients and that there is no contamination.
I have a very big dog, do you make anything that will last a long time?
It is very hard to make a long lasting Chomper for big dogs. We recommend putting Chomper Treats inside Kongs and other types of enrichment toys to increase mental stimulation and increase the time taken to eat them.
Are your treats good for puppy training?
Yes! All the Chomper strips can be broken into smaller pieces and used for training purposes. Or alternatively, many people buy the KittyCat treats for training as they are already in reward sized pieces.
Postage Questions
My order has not arrived. What should I do?
For Australian residents - If your order has not arrived in a timely fashion please contact us and we will follow up with the carrier for investigation. If it is found to be lost, we will replace your order free of charge.
My parcel has arrived damaged. What should I do?
Take a photo of the damaged goods and send to us for follow up with the carrier, and we will replace the parcel free of charge.
How long does shipping take?
We endeavor to post all orders the following business day. Within Australia we generally use Express Post which should arrive to you within 3 days. International parcels take from 10 days to 3 months, depending where you are situated. Message us for a better estimation to your country.
How much will my order cost to ship?
All parcels are sent Australia wide using Express Post and rates start at $9.95. See our Payment & Shipping Page for more information.
Do you ship internationally?
Yes! We have successfully sent our treats to many countries, however, we are not licenced to export and as our product is meat based we do not guarantee your parcel will pass customs and are unable to offer a refund in this circumstance. See our Payment & Shipping page for more information including pricing.
Privacy & Security
Do you have access to my credit card information?
No. All payments accepted by us are via Square or Paypal gateways and information is stored on their servers. We have no access to your credit cards, and we do not save the information anywhere.
Is my personal information safe?
Yes. Your personal details are only used to provide goods and services to you. At no time do we ever sell or share our customer information.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.