Question 1

Are your treats ok for young puppies or kittens?

Accepted Answer

Yes! All of our Chompers make excellent treats for pets of all ages. We only use ingredients that you would eat and we do not use preservatives or any additive that would be harmful to your kitten or puppy.

Question 2

My senior dog/cat has no teeth, what do you recommend?"

Accepted Answer

The beef and turkey flavours are softer than the chicken and sweet potato options, however you can re-hydrate any of the Chomper treats by soaking them in a small amount of milk, water or gravy for around 15 minutes.

Question 3

Do you make all the treats yourself or do you resell from another manufacturer?

Accepted Answer

I handmake all the treats the I sell, and all are 100% made by me. The butcher slices my chicken for the Chewy Chompers, and other than that I do everything else, including the bagging of the treats and packing of all orders. Some of the herbs used in the treats are grown in my garden too!

Question 4

Do any of your treats last a long time?

Accepted Answer

Mostly our Chompers get chomped up pretty quickly!!  A great idea to make them last longer is to place them inside enrichment toys like Kongs and treat balls so your pet has to work a little harder to get the goodies rather than just scoff them down quickly!

Question 5

How many treats should I give a day?

Accepted Answer

That is entirely up to you and your pet, and will depend on their age and their weight. The Chompers are quite low in calories however, they should be treated as a treat and not as a meal.

Question 6

What is the difference between the cat and dog treats?

Accepted Answer

The only difference between the KittyCat treats and the other Chompers is the size of the treats. The cat options are a smaller kibble size, while the dog versions are small strips.  Any pet can eat any flavour and in fact lots of new puppy owners like using the KittyCat treats as training rewards.

Question 7

How should I store the treats?

Accepted Answer

We recommend storing your Chompers in the refrigerator in their own container.  This will keep the treats fresher for much longer, and will also keep ants away. Treats stored in the fridge should easily last 6 months.

Question 8

My dog is allergic to chicken/poultry/beef.  Do you have any treats that would be suitable for them to enjoy?

Accepted Answer

The Salmon & Sweet Potato Jerky Chompers are very popular and are suitable for many pets with allergy restrictions.  However, it is extremely important to note that they are made using the same utensils and appliances as the other treat flavours so it will depend on the severity of the allergy as to whether this is a viable option for your pet. In instances of very severe allergic reaction I always recommend making your own treats so you can be 100% sure of all ingredients and that there is no contamination.

Question 9

I have a very big dog, do you make anything that will last a long time?"

Accepted Answer

It is very hard to make a long lasting Chomper for big dogs. We recommend putting Chomper Treats inside Kongs and other types of enrichment  toys to increase mental stimulation and increase the time taken to eat them.

Question 10

Are your treats good for puppy training?

Accepted Answer

Yes! All the Chomper strips can be broken into smaller pieces and used for training purposes. Or alternatively, many people buy the KittyCat treats for training as they are already in reward sized pieces.

Question 11

Am I able to customise the treats in any of your gift lines?

Accepted Answer

Absolutely yes! Just message me and let me know what you need, almost anything is possible.

Question 12

I placed an order but have not received any confirmation back from you.

Accepted Answer

Please check your junk mail.  For some reason lots of my emails end up in peoples junk. All orders will receive a confirmation of payment, and another once they are shipped. So its a good idea to check after placing an order. If you have opted into email marketing, they sometimes end up in junk as well.

Question 13

Are any of your bags or packaging recyclable?

Accepted Answer

Yes! Our cello treat bags may be recycled in your compost bin, or placed in the "soft plastic" bin at your local supermarket. Our noodle boxes can go into the cardboard recycling bin, just remove the handle first. Our mail packaging boxes are recyclable, and any plastic stuffing that is used is recycled from my day job, and used in my Chomper parcels to stop them rattling around in transit. There is also an option at the checkout to have your parcel shipped with minimal excess packaging.  Your order may still arrive with bubble wrap but wont have any unnecessary wrapping.

Question 14

How much will my order cost to ship?

Accepted Answer

All parcels are sent Australia wide using Express Post and rates start at $9.95.  See our Payment & Shipping Page for more information.

Question 15

My order has not arrived.  What should I do?

Accepted Answer

For Australian residents - If your order has not arrived in a timely fashion please contact us and we will follow up with the carrier for investigation. If it is found to be lost, we will replace your order free of charge. For International orders we will also replace all lost or damaged parcels free of charge with the exception of any parcels that are confiscated by quarantine. We are not licenced to export and all overseas orders are placed at your own risk.

Question 16

My parcel has arrived damaged. What should I do?

Accepted Answer

Take a photo of the damaged goods and send to us for follow up with the carrier, and we will replace the parcel free of charge.

Question 17

How long does shipping take?

Accepted Answer

We endeavor to post all orders the following business day. Within Australia we generally use Express Post which should arrive to you within 3 days. International parcels take from 10 days to 3 months, depending where you are situated. Message us for a better estimation to your country.   Click here for Shipping pricing and general info.

Question 18

Do you ship internationally?

Accepted Answer

Yes!  We have successfully sent our treats to many countries, however, we are not licenced to export and as our product is meat based we do not guarantee your parcel will pass customs and are unable to offer a refund in this circumstance. See our Payment & Shipping page for more information including pricing.

Question 19

Is my personal information safe?

Accepted Answer

Yes.  Your personal details are only used to provide goods and services to you. At no time do we ever sell or share our customer information.    Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.   We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.   We use cookies to provide the services and features offered on our website, and to improve our user experience.

Question 20

Do you have access to my credit card information?

Accepted Answer

No.  All payments accepted by us are via Square or Paypal gateways and information is stored on their servers. We have no access to your credit cards, and we do not save the information anywhere.

Question 21

What payments do you accept?

Accepted Answer

We accept Visa, Mastercard, JCB, Discover, Amex as well as Paypal. Afterpay is available for Australian customers. Bank deposits can be arranged on request.

Shipping Policy

Refund Policy

International Orders