Shipping Info

Our Chompers are sent with Australia Post Express Post and pricing is $9.95 for orders under 500g and $13.95 for orders between 500g and 3kg.

Orders received by 4pm will generally be posted the following business day providing we have sufficient stock available. As we make all our Chompers by hand in small batches there may occasionally be delays in shipping and we will notify you of an expected delivery time as soon as possible. 

 

Our order confirmations and shipping notifications will come from jojonlola@outlook.com so add us to your address book to ensure the emails don't end up in your junk inbox.

Collection from my home in Bald Hills is also welcome. Orders can be placed and paid online or choose COD for payment at collection.

International Orders

Please note that due to decreased flights and social distancing measures international shipping rates have slightly increased to all destinations and delivery time is currently up to twice as long as normal depending on your location. 

We have successfully shipped our treats to the US, Canada, UK, Europe, Singapore, Japan, Malaysia, South Africa and Russia. 

However, due to quarantine requirements in some countries we are NOT able to guarantee you will receive your order. Our product is meat based and we are NOT licenced to export.

If you are still interested in placing an order shipping rates are:

If you would like to make sure you have maximised your shipping weight please place your order via the online store then message me BEFORE paying. 

I will be able to pack and weigh your order, and can add or remove treats to exactly meet the weight requirements.

Also, if you have any questions, or if your country is missing from the drop down selection, message me to check rates and be added to the list.

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If you have a special doggy or kitty cat friend that you would like us to to send treats to as a gift, you are very welcome to order and pay online, just making sure to add their address in the shipping section. 

Please feel free to message me if you have any questions.

Payment Info

We accept payment by PayPal, MasterCard, Visa & AMEX or Cash on Delivery for local pick up. Pick ups can be arranged at any of the local markets I attend or at my home in Bald Hills, Brisbane by appointment.

Message me for further info.

At present our items do not attract any GST.

Refunds/Exchanges

If your Chomper order is not up to your expectations please email me and I will arrange a full refund. Should your order arrive damaged due to shipping or not arrive at all (excluding overseas orders that experience customs issues) please notify me by email or Facebook/Instagram message and I will gladly arrange for new products to be mailed out to you at no charge.

© 2020 by Jojo & Lola's Jerky Chompers.

Contact Us

Brisbane, QLD, Australia

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