© 2016 by Jojo & Lola's Jerky Chompers.

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Contact Us

Brisbane, QLD, Australia

Shipping Info

We offer a flat rate of $9.95 for all orders up to 2kg Australia wide. Delivery is via Sendle and transit time is generally between 1 and 3 days. TAS and NT may take 3-7 days, and WA can be up to 10 days.

However, certain remote areas incur a hefty surcharge via Sendle and in these instances I will contact you to swap to an Express Post service instead.

Also note, Sendle will not deliver to PO boxes.

Click here for Sendle general delivery times.

Click here for Sendle Christmas Delivery Info

 

Australia Post Express Post is also available from $13.00.

 

Tracking is available for both options.

 

Please ensure to choose your preferred option at the checkout using the

Change Shipping Method button.

Orders received by 4pm will generally be posted the following business day providing we have sufficient stock available. As we make all our Chompers by hand in small batches there may occasionally be delays in shipping and we will notify you of an expected delivery time as soon as possible. 

 

Our order confirmations and shipping notifications will come from jojonlola@outlook.com so add us to your address book to ensure the emails don't end up in your junk inbox.

International Orders

We have successfully shipped our treats to the US, Canada, UK, Europe, Singapore, Malaysia and South Africa. However, due to quarantine requirements in some countries we are NOT able to guarantee you will receive your order. Our product is meat based and we are NOT licenced to export. But, if you are still interested in placing an order there are two international shipping zones - Zone 1 - Nth America, Western Europe, Asia & the Pacific and Zone 2 - the rest of the world...

Shipping rates are AU$13.50 for 250g which is approximately 6 bags of Chompers, AU$20-$23.50 for 500g which is approximately 14 bags and AU$30.50 to $40.50 which is approximately 33 bags.

If you would like to make sure you have maximised your shipping weight please place your order via the online store then message me BEFORE paying.  I will be able to pack and weigh your order, and can add or remove treats to exactly meet the weight requirements.

Also, if you have any questions, or if your country is missing from the drop down selection, message me to check rates and be added to the list.

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If you have a special Aussie doggy or kitty cat friend that you would like to send treats to as a gift, you are very welcome to order and pay online, just making sure to add their address in the shipping section.  Please feel free to message me if you have any questions.

Payment Info

We accept payment by PayPal, MasterCard, Visa & AMEX or Cash on Delivery for local pick up. Pick ups can be arranged at any of the local markets I attend or at my home in Bald Hills, Brisbane by appointment.

Message me for further info.

At present our items do not attract any GST.

Refunds/Exchanges

If your Chomper order is not up to your expectations please email me and I will arrange a full refund. Should your order arrive damaged due to shipping or not arrive at all (excluding overseas orders) please notify me by email or Facebook/Instagram message and I will gladly arrange for new products to be mailed out to you at no charge.

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